Our Legendary Customer Service is a big part of what sets ADS apart from the competition. We believe in being the change the customer service industry needs. Our mission is to consistently exceed our customer’s expectations and discover and facilitate a need far before a problem arises.
Frequently Asked Questions
OUR COMMITMENT TO YOU:
24/7 Support
All customers have access to their rep during business hours, or an emergency line at 866.845.3012 any other time. We are here when you need us.
24-Hour response time
Emails, phone calls and texts will be returned within one business day.
We only commit when we’re confident
We will only commit when we are 100% confident we can follow through. This means, we’ll provide a quote only if we know we can meet your time constraints.
On-time, on-target delivery
We commit to meeting or exceeding our customers’ delivery requirements.
For immediate assistance, call us toll-free at 866.845.3012.
Have a question or need a quote? Email us at customercare@adsinc.gurumediadev.com or contact us and we’ll respond within 24 hours.
We’ve been there.
Over a quarter of our employees are Veterans. We have first-hand knowledge of the challenges you face and how important it is to be available and responsive when you need us.
It’s personal.
Not only is ADS headquartered in a military town, but most of our staff have a military family. Because of that, customer satisfaction feels personal. That’s why we are committed to doing what we say we’re going to.
You have options.
We understand you have a choice when deciding where to buy what you need. Our goal is to provide service second-to-none so you don’t think twice about calling us first.
FREQUENTLY ASKED QUESTIONS
How do I make a purchase? I can’t find prices on your website.
Call, chat, or email us. ADS has more than 170 sales representatives ready to fully understand your requirement and determine what your best options are. Each customer is assigned a team of sales representatives that personally send you pricing, help you navigate the government buying process, delivery information, and answer any questions you have.
Can I buy items for myself?
ADS is a provider of operational equipment to the U.S. and allied Armed Forces, first responders, vetted government contractors, and emergency responders and officers. At this time, we are unable to accept personal purchases.
I can’t find what I need on your website. How do I know if you sell it?
We have a core list of suppliers that we work with, however, the list is constantly expanding and changing. Our website and catalogs display approximately a fraction of the items we’re able to provide you.
Where can I see if you sell a particular manufacturer/ brand?
ADS works with thousands of manufacturers and we’re constantly adding more based on your mission requirements. As always, give us a shout if you’re wondering about a specific item or brand.
What do you have in stock?
Call, chat or email us and we will research item availability. ADS maintains minimal stock of commonly purchased operational and tactical equipment, however, we frequently work with manufacturers to deliver goods on expedited notice.
Where is the ADS store located?
ADS does not currently have a storefront. Please contact your sales representative if you’re interested in viewing or testing equipment. We will do our best to ensure peace of mind prior to your purchase.
What items does ADS have on GSA?
ADS has an extensive list of products on six different GSA schedules. You can view a list of manufacturers on the GSA Advantage site search for ADS, INC as the contractor. Don’t hesitate to call us if you’re looking for a specific item; we are constantly adding and modifying these contracts to better serve you.
What are ADS’ government ID codes; specifically NAICS Code, DUNS Number, and CAGE Code?
NAICS Code: ADS is classified under 70+ NAICS codes. Please call us to confirm eligibility.
DUNS: 027079776
CAGE Code: 1CAY9